Privacy Policy

Everwell Works publishes The Well of Kent. This privacy policy explains how we collect, use and protect personal information when you visit our website or contact us.

For privacy enquiries, please email hello@everwellworks.co.uk.

When you contact us, we collect the information you provide, including your name, email address, business name and message. If you provide a telephone number, we may use it to respond to your enquiry.

Our website provider, Wix, may also process technical information such as your IP address, browser and device information to operate and secure the website.

Please do not include medical information or other sensitive personal information in the contact form.

We use your information to respond to enquiries about advertising, editorial features, collaborations and our publications, and to manage any resulting business relationship.

For general enquiries, we rely on our legitimate interests in communicating with prospective customers and running our publishing business. Where you ask us to take steps towards a contract with you, or we perform that contract, we rely on contractual necessity. We may also retain information where necessary to meet legal obligations.

Submitting an enquiry does not automatically subscribe you to a marketing mailing list.

Information may be processed by Wix, our email provider and other service providers needed to manage your enquiry. Professional advisers or public authorities may receive information where necessary for advice or to meet legal obligations.

We do not sell your personal information.

International processing

Wix and other providers may process personal information outside the UK.

How long we keep information

We retain enquiry information for as long as reasonably needed to respond and manage any follow-up. When deciding how long to retain it, we consider whether the enquiry is active, whether it leads to a booking, and whether records are needed for legal obligations or disputes.

Information that is no longer needed is deleted or anonymised.

Our website uses cookies and similar technologies to support its operation and security.

Your rights

Depending on the circumstances, you may ask to access, correct or delete your personal information, restrict its use, or receive a portable copy.

You have the right to object to processing based on legitimate interests. You can object to direct marketing at any time.

Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of earlier processing.

To exercise your rights, contact hello@everwellworks.co.uk.

Providing information through our contact form is voluntary, but we may be unable to respond without sufficient contact details. We do not use your enquiry information for solely automated decisions that have legal or similarly significant effects.

Complaints

You can contact us with any privacy concerns. You also have the right to complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.

Changes to this policy

We may update this policy when our website or practices change. The latest version will appear on this page.

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